Plans change — here's how cancellations work

For most activities, you can cancel free of charge until 12:00 noon (Mauritius time, GMT+4) on the day before your activity date. Cancel within that window and you receive a full refund.

A handful of experiences (private charters, multi-day trips and some third-party tickets) carry their own cancellation terms. Where that's the case, the difference is shown on the activity page and in your confirmation email before you pay.

Say you book an activity for 24 July:

All times are Mauritius local time (GMT+4). If you're booking from another timezone, convert to Mauritius time so you don't miss the cut-off.

To cancel before the cut-off, use whichever is quickest:

• WhatsApp or call us on +230 5772 9919 with your booking reference (it starts with BMT).
• Email [email protected] from the address you booked with.
• Open your bookings if you have an account.

Your cancellation takes effect from the time we receive it, so don't leave it to the last minute around the noon cut-off.

• Refunds go back to the original payment method — we can’t redirect them elsewhere.
• We process eligible refunds within 1–2 business days of your cancellation.
• Your bank or card issuer then takes a further 5–10 business days to show the money, depending on their timings.
• Refunds are issued as the original Mauritian rupee (MUR) amount charged to your card.
• Your bank converts the refunded MUR back to your own currency at its own rate, so the amount you receive may differ slightly from what you originally paid — we don’t cover exchange-rate movement between payment and refund.

Your safety comes first. If we have to cancel for weather, sea conditions, a safety call, or because a minimum group size isn't met, you choose:

• a full refund, or
• a free reschedule to another date that suits you (subject to availability).

If we need to make a small change to your itinerary or departure time, we'll let you know as early as we can. We're not able to refund costs you arrange separately (such as flights, hotels or other transfers).

Want to move your date or adjust your party size? Message us before the noon cut-off and we'll do our best to accommodate it, subject to availability on the new date. Changes requested after the cut-off are treated the same as a cancellation.

Add-ons such as baby/child seats follow the same cancellation window as the activity they were booked with.

• Cancellations made from 12:00 noon on the day before the activity onward.
• No-shows, or arriving too late to join the departure.
• Experiences explicitly marked as non-refundable on the activity page.
• Unused portions of an activity once it has started.

This policy doesn't affect any rights you may have under Mauritius consumer law. See our Terms of service for the full booking conditions.

If anything about your booking or a refund is unclear, talk to a real person — we're a local team and happy to help. You'll also find quick answers in our Help centre.